We use essential cookies to run the store, plus optional analytics and marketing cookies to improve RePaddle and measure our ads. You choose. Privacy policy.
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Privacy policy
Plain answers about what we collect and why. Questions go to help@repaddle.com.
Last updated 22 August 2026
What we collect
Order details. Name, email, shipping and billing address, and what you bought. Payment card details are entered on Shopify's hosted checkout and are never seen by or stored on this site.
Account details. If you sign in, Shopify handles it passwordless — we hold a session cookie and read your order history back from Shopify.
Trade-in submissions. Your name, email, ZIP, the paddle details you enter, and the photos you upload. Photos are stored on Shopify's CDN and used to grade the paddle.
Usage data. Pages viewed and actions taken, but only after you accept analytics cookies. Decline and none of it is collected.
Cookies and tracking
Essential. A cart identifier in your browser's local storage and a session cookie when signed in. These cannot be turned off without breaking the store.
Analytics and marketing. Google Analytics and the Meta pixel. Both are off until you accept them — the scripts are not loaded at all beforehand, and we send Google Consent Mode a denied signal by default.
We honour the Global Privacy Control browser signal. If your browser sends it, analytics and marketing stay off regardless of the banner.
Change your mind any time with Cookie settings in the footer.
Who else sees it
Shopify — storefront, checkout, payments, customer accounts, and order email.
Resend — trade-in lifecycle email only.
Google and Meta — analytics and advertising measurement, only with your consent.
We do not sell your personal information.
Your choices
Ask for a copy of what we hold, ask us to correct it, or ask us to delete it — email help@repaddle.com.
Deleting an account does not erase records we must keep for tax and fraud purposes, such as completed orders.
Marketing email always carries an unsubscribe link. Unsubscribing never affects order email.